hai77 Privacy Policy

At hai77, we take the privacy of our players seriously. This Privacy Policy governs the manner in which hai77 collects, uses, maintains, and discloses information collected from users of our platform. By accessing or using the hai77 website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. This document applies to all players registered on hai77, regardless of whether they are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

We are committed to ensuring that your privacy is protected. All personal data collected is handled in strict compliance with applicable data protection principles. We will never sell, trade, or rent your personal information to third parties for commercial purposes without your explicit consent. hai77 employs industry-standard security measures to safeguard your information at every step of your journey on our platform.

Information We Collect

To provide you with a safe and fully functional experience on the hai77 platform, we collect certain categories of personal information when you register, deposit, play, or contact support. The categories of data we collect include the following:

• Identity information: full name, date of birth, national ID or passport details (required for KYC verification).
• Contact information: email address, phone number, and residential city (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers and bank account details used for deposits and withdrawals.
• Technical data: IP address, browser type, device model, operating system, session duration, and pages visited within hai77.
• Behavioural data: game history, betting patterns, wagering amounts, and session frequency used for responsible gaming monitoring.

We only collect information that is necessary to deliver our services effectively and to comply with our obligations under applicable regulations. Sensitive personal information such as religious beliefs, political opinions, or biometric data is never collected.

How We Use Your Information

The information collected from hai77 players is used solely for legitimate operational, security, and compliance purposes. Specifically, we use your personal data to:

• Verify your identity and age (players must be 21 years or older) during the registration and KYC process.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate transaction records.
• Provide personalised promotions, bonus offers, and game recommendations relevant to your activity on hai77.
• Monitor and enforce responsible gaming policies, including identifying patterns that may indicate problem gambling.
• Respond to customer service enquiries, resolve disputes, and improve the overall quality of the hai77 platform.

Information Sharing & Disclosure

hai77 does not sell, rent, or trade your personal information to any third party. However, we may share limited data with trusted service providers who assist us in operating the platform, subject to strict confidentiality agreements. These parties may include:

• Payment processing partners (e.g., mobile wallet operators, card payment gateways) strictly for the purpose of completing transactions.
• Identity verification and KYC service providers engaged to meet our anti-fraud and compliance obligations.
• Regulatory or law enforcement authorities when legally required to disclose specific information — for example, to investigate fraud or fulfil a court order.

Cookies & Tracking Technologies

hai77 uses cookies and similar tracking technologies to enhance your browsing experience and deliver a personalised service. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in during your session, and understand how you interact with the platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire naturally).

You may choose to disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on hai77, such as staying logged in or loading personalised game recommendations. We do not use cookies to collect sensitive personal information or to build profiles for advertising purposes.

Data Retention Policy

hai77 retains your personal data for as long as your account remains active or as required to provide you with our services. If you choose to close your account, we will delete or anonymise your personal information within a reasonable period, except where we are legally obligated to retain certain records for a longer duration — for instance, to comply with financial reporting requirements or to investigate outstanding disputes.

Transaction data and records relating to deposits, withdrawals, and bet history are maintained for a minimum period as required for financial compliance and auditing. Once the retention period expires, your data is permanently deleted from our active systems and securely disposed of from any backup archives.

How We Protect Your Data

hai77 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our platform uses SSL (Secure Socket Layer) encryption to secure all data transmitted between your device and our servers. Passwords are stored using strong one-way hashing algorithms and are never stored in plain text.

Access to your personal information is restricted to authorised personnel only, and all staff who handle player data are trained in data privacy best practices. Despite our best efforts, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your hai77 account and to never share your login credentials with anyone.

Your Rights Regarding Personal Data

As a user of hai77, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you have the right to have it corrected without undue delay.
• Right to erasure: you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
• Right to object: you have the right to object to certain types of data processing, including the use of your data for direct marketing communications.

To exercise any of the rights above, please contact us at [email protected]. We will respond to all valid requests within 3 business days. Please note that certain rights may be subject to limitations where we have a legitimate legal basis for retaining the data in question.

Third-Party Payment Processors

To facilitate secure and convenient transactions for our players across Bangladesh, hai77 integrates with trusted third-party payment processors. These include mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. When you initiate a deposit or withdrawal, your payment information is submitted directly to the relevant payment provider through an encrypted connection and is processed in accordance with that provider's own privacy policy and security standards.

hai77 does not store your full card number, mobile wallet PIN, or any equivalent payment credential on our own servers. We only retain a transaction reference, the payment method type, and the outcome (success or failure) necessary for our records. We encourage you to review the privacy policies of each payment provider you use to understand how they handle your data independently of hai77.

Changes to This Privacy Policy

hai77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. When material changes are made, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered players via email. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of hai77 following the posting of any changes constitutes your acceptance of those changes.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which hai77 handles your personal data, our dedicated support team is ready to assist you. We are committed to resolving all privacy-related matters promptly and transparently.

You may reach us by email at [email protected]. Our team operates seven days a week and aims to respond to all privacy enquiries within 3 business days. Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.